Terms and Conditions

Welcome to Digi.co.ke. These Terms and Conditions outline the rules and guidelines for using our website and services. By accessing or using our platform, you agree to be bound by the following terms. If you do not agree with any part of these terms, kindly refrain from using the site.

1. General

• Digi.co.ke is owned and operated by Inteldata Networks Ltd, a registered company in Kenya.
• We reserve the right to update or change these Terms and Conditions at any time without prior notice.
• Continued use of the site after changes constitutes your acceptance of the revised terms.

2. Use of the Website

• You must be at least 18 years of age or have permission from a parent or guardian to use this site.
• You agree to provide accurate, current, and complete information during checkout or account registration.
• Any misuse of the website, including attempts to interfere with security or functionality, may result in restricted access or legal action.

3. Products and Pricing

• All products listed are subject to availability. We reserve the right to limit the quantities of any item.
• Prices may change without prior notice. However, confirmed orders will retain the price as at the time of purchase.
• Images and descriptions are for illustration purposes. Actual products may vary slightly.

4. Orders and Payments

• Orders are only confirmed once payment is received and verified.
• We accept payments via PesaPal, which supports MPESA, Airtel Money, debit/credit cards, and bank transfers.
• We reserve the right to cancel or refuse any order at our discretion, including cases of suspected fraud or incorrect pricing.

5. Delivery

• Delivery timelines depend on your location and stock availability.
• We partner with third-party couriers for delivery. While we aim to ensure timely delivery, we are not liable for delays caused by courier services.
• Customers are responsible for providing accurate delivery information.

6. Returns, Refunds, and Repairs

• Items can be returned within 7 days of delivery, provided they are unused, in original packaging, and in resaleable condition.
• Faulty or damaged items may be eligible for repair, replacement, or refund, subject to inspection.
• Some products come with manufacturer warranties, which are honored through authorized service centers.
• Refunds (where applicable) are processed within 7 business days upon approval.

For more, visit our Returns & Repairs page.

7. Warranty

• Warranty periods vary by product and brand. They are specified on the product page or in the packaging.
• Warranty coverage excludes physical damage, misuse, or unauthorized repairs.

8. Account Security

• You are responsible for maintaining the confidentiality of your account login details.
• Digi.co.ke will not be liable for any loss or damage arising from unauthorized use of your account.

9. Limitation of Liability

• Digi.co.ke shall not be held responsible for any direct or indirect losses arising from the use or inability to use our website or products.
• We do not guarantee uninterrupted access to the website and reserve the right to suspend operations for maintenance or updates.

10. Intellectual Property

• All content on Digi.co.ke, including text, images, logos, and graphics, is the property of Digi Technologies Ltd or its licensors.
• You may not reproduce, distribute, or exploit any part of the site without our written consent.

11. Governing Law

• These terms are governed by the laws of Kenya.
• Any disputes arising from the use of this site shall be handled through mediation or Kenyan courts, where necessary.

12. Contact Information

For any questions about these Terms and Conditions, please contact us:

Email: support@digi.co.ke
Phone: 0722 000 000
Business Hours: Monday to Saturday, 9AM – 6PM

Thank you for shopping with Digi.co.ke.
Your trust is our priority, and we’re committed to providing a safe and satisfying online experience.